FAQ and Information | Spina Family Camping Village

FAQ Spina Camping Village

Spina Family Camping Village is about 1 km from the nearest town (Lido di Spina). The town center of can be easily reached by bike (10 minutes) or by car (5 minutes) thanks to an asphalted road which also leads to the bus stop for the main art cities (Ferrara, Ravenna)

The reception is open 24 hours. The delivery of the keys to the accommodation is guaranteed from 17:00. Arriving earlier, you can take advantage of all the services of the camping village (swimming pool, beach, restaurant). Check-out and the return of the keys must be done by 10:00. Please communicate in advance in case your expected arrival is after 21:00

Check-in available from 8.00. The pitch is available from 12.00. If the pitch is free before 12.00, the dedicated staff will accompany you. Check-out: the pitch must be vacated by 12.00

We accept payments in cash (amount not exceeding € 1999.99), cash card and credit card (Visa, MasterCard, CartaSì).

NON REFUNDABLE BEST RATE

Non refundable: in case of cancellation or non-show the advance payment will not be refunded.

SPECIAL OFFERS

Special offers are subject to specific sales terms, available on the offer’s web page.

BEST RATE WITHOUT RESTRICTIONS OR STANDARD RATES

Art. 1 Notification of cancellation:
1. The cancellation of the stay must be communicated in writing by email to the following address: annullamenti@clubdelsole.com indicating the name of the camping village, booking number, surname and name of the booking’s owner.
2. All cancellations communicated by telephone will not be taken into consideration.

Art. 2 Cancellation policy Lodgings and Pitches:
1. Cancellation request received within 30 days before the arrival date: refund of the deposit without any penalty.
2. Cancellation request received from 29 days to 7 days from the date of arrival: for certified reasons, the campsite will issue a voucher equal to the amount paid (deducted € 100.00 as secretarial expenses) to be used within the following year to that of issue in any Club del Sole destination. A certificate attesting the event must be sent with the notification of cancellation to annullamenti@clubdelsole.com.
3. Cancellation request received within 6 days prior to the arrival date: no refund will be due.

Art. 3 Late Arrivals:
1. In case of late arrivals, the payment is due for the entire sum agreed in the booking letter.
2. If a postponement of 3 days maximum is communicated within 14 days from the arrival date and it is due to certified causes, a voucher will be issued for the unused days. A valid certification of the occurred event has to be sent per post or mail to the Camping Village’s Reception. The voucher can be used within the following year to that of issue in any Club del Sole destination.
3. If the postponement is communicated less than 14 days from the arrival, the article 3.1 will be applied.

Art. 4 Early Departures:
1. In case of early departures, no refund will be made for unused holidays. If the reason for the advance of departure is due to certified causes (to be sent per sent per post or mail to the Camping Village’s Reception), a stay voucher will be issued for the unused days. The voucher can be used within the following year to that of issue in any Club del Sole destination.

Our animation team will be present approximately from June to early September, and will take care of sports activities, tournaments, entertainment for adults and children, evening shows and dance.

Barrier-free accommodation is available within the village. Check availability by contacting the Camping Village directly.

The first 500 MB are included in the price of the booking. Additional internet traffic can be purchased at the reception

Inside the camping-village you can find various laundry points, with coin-operated washing machines and dryers. Cleaning material is not included, but you can purchase it in our supermarket

Yes, there is a market inside the camping village.

Indicate requests or preferences by contacting the facility directly. It is possible to choose a specific number of accommodations, once the actual availability has been verified, with a supplement of € 100,00 per family. Without this option, the number will be communicated only upon delivery of the keys to the accommodation.

Bed linen and towels are not included in the price. You can rent them at the camping-village or at the time of booking.

The accommodation is delivered clean and sanitized on the day of arrival. Upon departure you will be asked to leave it in order as it was found. You can add the final cleaning service at any time, but it is a paid service.

It is already included in several types of mobile homes; alternatively, it is always possible to book it in advance. Our beach has a solarium area equipped with umbrellas and sunbeds, with an adjoining beach for dogs. The beach voucher is delivered by the reception during check-in and is to be presented to the beach property for the provision of the service

Entrance to the water park is always included in the price. Parasols and sun loungers by the pool can only be rented directly at the water park and upon availability.

According to the current municipal ordinance, dogs are not allowed to swim in the sea on our stretch of beach

Variations from the menu are possible; please for any type of variation, intolerance and / or allergy communicate it on arrival. We do not have cuisine certified for celiac disease.